ITIL-4-FOUNDATION VALID TEST FORUM & NEW ITIL-4-FOUNDATION PRACTICE QUESTIONS

ITIL-4-Foundation Valid Test Forum & New ITIL-4-Foundation Practice Questions

ITIL-4-Foundation Valid Test Forum & New ITIL-4-Foundation Practice Questions

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New ITIL-4-Foundation Practice Questions, ITIL-4-Foundation Test Collection

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ITIL 4 Foundation Exam Sample Questions (Q522-Q527):

NEW QUESTION # 522
Which is an input to the service value system?

  • A. A model to help meet stakeholders expectations
  • B. The system of directing and controlling an organization
  • C. A need from consumers for new or changes services
  • D. Recommendations to help an organization in all aspects of its work

Answer: C

Explanation:
Explanation
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20other


NEW QUESTION # 523
Which service value chain activity deals with the purchase of new products?

  • A. Improve
  • B. Plan
  • C. Obtain/build
  • D. Engage

Answer: C

Explanation:
Explanation
In ITIL, there are six activities in the service value chain which represent the steps an organization takes in the creation of value:
Plan
Engage
Design and Transition
Obtain/Build
Deliver and Support
Improve
https://www.bmc.com/blogs/itil-service-value-chain/


NEW QUESTION # 524
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

  • A. 1 and 4
  • B. 3 and 4
  • C. 2 and 3
  • D. 1 and 2

Answer: A


NEW QUESTION # 525
What is included in the purpose of the 'release management' practice?

  • A. Making new features available for use
  • B. Authorizing changes to proceed
  • C. Ensuring information about services is available
  • D. Moving new software to live environments

Answer: A

Explanation:
The purpose of the release management practice is to make new and changed services and features available for use.
Release: A version of a service or other configuration item, or a collection of configuration items, that is made available for use.
https://wiki.process-symphony.com.au/framework/lifecycle/process/release-management-itil-4/


NEW QUESTION # 526
Which of the four dimensions' focuses on roles responsibilities and systems of authority?

  • A. Partners and suppliers
  • B. Organizations and people
  • C. Value streams and processes
  • D. Information and technology

Answer: B

Explanation:
Organizations and people is one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1. This dimension focuses on the roles, responsibilities, and systems of authority that are needed to deliver and support services2. This dimension also covers the culture, skills, competencies, and collaboration of the people involved in service management3. References: ITIL Foundation - ITIL 4 Edition, page 8; ITIL4 - A Pocket Guide, page 19; ITIL4 Practice Guide:
Organizational Change Management, page 7.


NEW QUESTION # 527
......

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